While chatting with Brett at the entrance to the showroom, one gent came up to speak with him. Sporting a Harley shirt, he said he'd just driven across the United States four time, stopping in "a lot of Harley dealers along the way." OK, I thought, he's just telling us about his travels. Then he pointed out to Brett that his crew is the "friendliest" group encountered in all those travels.
Remarkable, because this unknown biker wasn't under any obligation to let the boss know how good his employees are doing. This is the kind of off the cuff, spontaneous comment that really resonates with a boss. It means his guidance and leadership are positively effecting the performance of the staff.
Frankly, I have to agree. Since Brett and Matt came on board, the staff at El Cajon Harley Davidson have really stepped up the friendliness.
And the monthly tacos and music events are a small, but positive part of the overall environment they have created.
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